New way to pay
Destiny Remezas
Daily Egyptian
For Ronn Griffin, a junior in psychology, paying the water bill online
for the house he rents is not worth the trouble, but Chuck Vaught,
Carbondale's revenue officer, said it is a more convenient way for
residents to pay their bills.
"It's another way to process a payment, especially if you're out of
town," Vaught said.
This was the first week Carbondale residents could make online payments
for their water and sewer bills.
Griffin rents a house on South Beveridge Street with three other people.
The four roommates usually write separate checks for their water bill,
which is usually about $40, he said.
Griffin said he has paid bills online before and considered using the
option until he found out a convenience fee is charged for using the
service.
"I need every penny I can get," Griffin said.
The fee, which does not go to the city, starts at $1 for bills that are
less than $25 and increases as the amount of the bill does.
The service, which other cities like Champaign and Bloomington also use,
is provided through the Illinois State Treasurer's Office and can be
accessed through Carbondale's website.
"In essence, what the customer is doing is paying the state, and the
state is depositing the money for us," Vaught said.
In addition to the online service, residents can opt to have the money
for their water and sewer bills taken directly out of a bank account.
With this option, he said, the money is taken out of the debit account
when the city processes and mails out the bill.
Vaught met with a representative from the Treasurer's Office Monday to
get the online service up and running, he said. A representative from
the water department confirmed the system was working Thursday, and they
have already received payments.
"Every time a payment is made, we get an e-mail," Vaught said. "Each day
we will go to the site to see what payments have been made."
However, Vaught does not recommend using the online payment option if
the bill is late. He said this is because it takes approximately two or
three days to process.
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